Help
Help
Getting started
Glossary: the words Luggage Logger usesWhat a Profile, Asset, Item, Case, Folder, Category, Pack, Trip, Day, Stop, Schedule, Logger, Member, role and Pro mean in Luggage Logger.How Luggage Logger fits togetherA Profile holds your Assets. Assets go into Packs. A Pack (or single assets) is assigned to a Stop on a Trip, and the Logger is where you tick each case off at that Stop.The welcome tour, and how to see it againThe welcome tour is the two-minute introduction that plays after your first sign-in. Replay it any time from the profile button, then Welcome Tour.What is Luggage Logger?Luggage Logger keeps a touring crew's gear in one place. Add each asset once, pack it into reusable Packs, route it through a Trip stop by stop, and tick off each case as it lands, with the whole crew on the same live list.Which platform should I use? iPhone, Apple Watch, website, Android, MacThere's an iPhone app (with an Apple Watch app) and a website at luggagelogger.com/app that works on any computer or phone, including Android. There's no separate Android or Mac app: on those, use the website.
Your account, Settings and Pro
Delete your account and your dataProfile button, then Settings, then Delete Account under Danger Zone, then Continue and Delete My Account. Your account and everything it owns are deleted from the servers straight away. Cancel a Pro subscription with Apple first.Luggage Logger Pro: what it adds, what it costs and how to subscribePro is a monthly or yearly subscription bought in the iPhone app through Apple, with a 14-day free trial for new subscribers. It adds Master Tour, the AI connector, live flight data, ATA Carnet lists, CSV import and export, document storage, more than three Profiles of your own and 5 GB of storage. It applies on the website too.Notifications: what Luggage Logger can send, and how to turn each one offThe iPhone app sends four kinds of notification, all made on your phone: a Stop's "all logged", a hand luggage reminder when your flight lands, a luggage reminder before a train, coach, ferry or drive arrives, and stop reminders you set yourself. The website can send service notices to a browser you allow.Privacy: what Luggage Logger keeps, who can see it, and how to get a copyLuggage Logger keeps what you put in and what it needs to run your account, stored in the EU. Only the people you share a Profile or Trip with can see your things. No ads, no tracking, no selling data. You can get a free copy of your data by email, and delete your account in the app.Refer a Friend: share your code for two weeks of ProRefer a Friend shows your referral code as a QR code and a link to share. Anyone who signs up with it within 14 days of making their account gets two weeks of Pro. Find it in the profile menu, or in Settings under Account.Settings, section by sectionSettings is in the profile menu (profile button, then Settings). Its sections are Account, Notifications, Preferences, Integrations and Data Management (with Show Advanced Features on), Cloud Sync (iPhone), About, Danger Zone and Sign Out.Show Advanced Features: what the switch revealsShow Advanced Features, under Preferences in Settings, reveals the tools for bigger tours: Integrations (Master Tour, AI Connector) and Data Management (CSV import and export) in Settings, the Documents section on Home, the On Carnet fields on an asset, Export CSV and Export for Carnet on a pack, the pack version badge, Hide Blank Days on a trip's Dates and the Schedule's people filter. It's per phone or browser and hides nothing you've set up.Sign in, forgotten passwords, changing your password and signing outSign in with your email and password on the iPhone app or at luggagelogger.com/app. Forgot Password? emails a link to choose a new one; Change Password is in Settings under Account; Sign Out is at the bottom of Settings (and in the website's profile menu).Sign up and confirm your emailCreate an account with your name, email and a password, then enter the 6-digit code from the confirmation email or tap Confirm Email Address in it. Either way you're signed in straight away.The Changelog: what's new and what's coming nextThe Changelog lists every version of the app, newest first, with what's coming next at the top. Open it from the profile button, then Changelog.The profile button and its menuThe circle at the top left is the profile button. It opens the Profile menu: switch Profiles, add or join one, archive, and reach the Welcome Tour, Changelog, Help, Refer a Friend and Settings.Weight and dimension units, clock format and appearanceIn Settings, under Preferences, choose kg or lbs, mm, cm or inches, a 12h or 24h clock, and System, Light or Dark appearance. Units and the clock are saved with your account.Your storage allowance: 250 MB free, 5 GB with ProPhotos and documents you upload count towards a storage allowance of 250 MB on the free plan and 5 GB with Luggage Logger Pro. See what you've used under Storage in Settings › Account. Over the allowance, everything stays viewable, but new uploads pause until you delete some photos or documents, or upgrade.
Profiles and sharing
Manage members: change a role, revoke a trip, remove someoneIn the Sharing sheet, the People list shows everyone in the profile or trip. Tap Edit permissions on a person to change their role, switch a trip's assets on or off, revoke one trip, or remove them from everything. Changes save straight away.Profiles: your personal profile, adding, switching, colour, logo, renaming, archiving and deletingA profile holds a set of assets, packs and trips for one band, company, family or team. Tap the profile button at the top left to switch, add one, or press and hold a profile for Sharing, Rename, Colour, Archive and Delete. Free accounts can create three profiles of their own.Roles and permissions: what Owner, Admin, Editor, Logger and Viewer can doOn a profile the roles are Owner, Admin, Editor, Logger and Viewer; on a single trip they're Owner, Admin, Editor and Viewer. Viewers read, Loggers log, Editors change things, Admins share, the Owner can delete.Share a profile with your crewPress and hold the profile in the profile list and choose Sharing (or tap Sharing on Home). Invite someone by email at a role, or show them a QR code. They're in straight away; there's nothing for them to accept.Share a single trip with someoneOpen the trip, tap the ··· button, then Sharing. Invite them by email or QR code as Admin, Editor or Viewer, and choose whether they get the trip's assets or the schedule only. Trips have no Logger role.Share by QR, Join by QR and join linksIn a profile's or trip's Sharing sheet, pick a role and tap Generate QR. Anyone who scans the code (Join by QR in the profile menu, or the Camera app) sees what it opens and taps Join. Codes last 7 days or until you revoke them.What members can see and change: assets, packs, trips and loggingEveryone in a profile sees its assets, packs, trips, logging, team notes and documents. Editors and up change them; loggers log; viewers only look. An asset belongs to whoever created it, and only they can delete it. A trip shared on its own shows just that trip, with or without its assets.What you see when only a trip was shared with youThe sharer's profile appears in your profile list marked Shared trip, with just its name and logo. Select it to see the trip in Trips. On the Assets page it has its own view beside All Assets, listing the assets on that trip, or saying the assets aren't shared with you. To leave the trip, choose Leave Trip in its ··· menu.
Assets and folders
Add an asset (a case or an item)On the Assets page tap the green + at the bottom right, type the name, choose Item or Case, add a photo and any details, then tap Create. Only the name is required.Asset details: weight, dimensions, value, serial number, notes and moreEach asset can carry a brand, model, serial number, owner, weight, dimensions, value with currency, notes, tags, a Find My name and customs details. Weights and sizes show in the units chosen in Settings.Asset photos: add, replace, remove, view full size and shareAdd a photo when you create the asset or from its card later. Tap the photo (the small eye) to see it full size, where Share is at the top right. Press and hold the photo to replace, save or delete it.Assets in more than one profile: where an asset shows upAn asset belongs to the person who added it and can be in any number of profiles. All Assets shows everything you can see; a profile's view shows the assets in that profile, in that profile's folders.Categories (asset types) and a profile's industryEvery asset has one category, such as Audio, Lighting or Cases and Luggage, suggested from its name until you pick one. The profile's industry decides which categories are offered. Change one asset's category with Change Category, or many with Select then Category.Delete an asset, or remove it from a profilePress and hold the asset's tile and choose Delete, then confirm with Delete Asset. Only the asset's owner can delete it; anyone else can Remove it from a profile they edit, which doesn't delete it.Duplicate an assetPress and hold the asset's tile and choose Duplicate, type how many copies you want, then tap Duplicate. Copies keep every detail and the photo except the serial number, and land in the same profiles and folder.Edit an assetTap the asset's tile to open its card, then tap the details (or press and hold the tile and choose Edit Asset). Change what you need and tap Save.Find assets: search, and the Categories and Members filtersType in the search field to find assets by name, brand, model, serial number, tag or category. The Categories and Members menus narrow the page to one choice at a time; turn on Select Multiple at the top of the list to combine several.Folders: organise a profile's assetsInside a profile, assets live in folders up to three levels deep. Make one with the new-folder button or by dropping one asset on another, drag assets in, and press and hold a folder to rename, move or delete it.Items and cases: what a case is, and how an item goes inside oneEvery asset is an Item or a Case. A case is anything that holds other things (a flight case, rack, bag or suitcase). Items go inside cases in a pack, not on the Assets page.Private items: hide an item from other membersTurn on Private at the bottom of an item's form. Only you see it on the Assets page and in packs; other members of its profiles don't. Cases can't be private.Select several assets at once: delete, remove, profiles, folder, categoryPress and hold a tile and choose Select Multiple, tick the assets, then use the bar at the bottom. Delete and Remove take them away, Profiles puts them in or out of profiles, Folder moves them, Category sets their category.The Assets page: what's on it and how it's laid outThe Assets page lists every case and item you can see. A switch at the top shows one profile (with its folders) or All Assets. Tap a tile for its details, press and hold it for its menu, and use the green + to add an asset.
Packs
Add cases and items to a packOpen the pack and tap the green + at the bottom right. Pick cases and items (Items and Cases tabs, folders as tiles, Select All), then tap the green + at the top right to add them all. The green + on a case adds items straight into that case.Add notes or a photo to a packTap the pack's header card to expand it, then tap "Tap to add notes..." to write notes. On the iPhone app, tap the picture on a pack's card on the Packs page to give the pack a photo.Cases and items inside a packA pack shows each case as a card you open and close by tapping; inside are its items with a weight and value summary. Items in no case sit under Loose Items. The green + on a case adds items into it.Create a packOn the Packs page tap the green + at the bottom right, type a name (and notes if you like), then tap Create. The new pack opens empty, ready for cases and items.Edit an asset from inside a packPress and hold a case or an item in a pack and choose Edit Asset. It opens on the Assets page with its edit form ready, and the change shows in every pack that holds it.Export a pack as a PDF and share itIn the pack, tap the ··· button at the top right and choose Export Assets PDF (every case and what's in it) or Export Cases PDF (a photo sheet of the cases). On the iPhone app a preview opens with a Share button; on the website the print dialog opens, where you can save as PDF.Export an ATA Carnet general list (Pro)With Show Advanced Features on and Luggage Logger Pro, a pack's ··· menu has Export for Carnet: an A4 General List in the standard carnet columns, built from each asset's customs description, serial number, weight, value and country of origin.How a pack's weight is worked outA pack's weight is the weight of every case plus every item in it, taken from each asset's own weight. It shows on the pack card, in the pack's header and on each case ("3 items · 12.5 kg"), in your chosen unit.Move items between cases in a packPress and hold an item and choose Move to Case or Move to Loose Items, or drag it onto another case. Loose Items has Move All to Case, and a selection moves with the Move button.Pack versions (v2, v3) and version historyA v2 or v3 badge on a pack means Luggage Logger has kept earlier arrangements of it. With Show Advanced Features on, tap the version badge in the pack's header on the iPhone app to see the history and recall an older version.Remove cases and items from a packPress and hold an item and choose Remove from Pack, or a case and choose Remove Case from Pack (its items go with it). An Undo button puts the last removal back. Removing from a pack never deletes the asset.Rename, duplicate, archive or delete a packPress and hold a pack on the Packs page, or tap the ··· button inside it, for Rename, Duplicate and Delete. Archive hides a pack from your own list without deleting it. Only the person who made a pack can delete it.Replace a case in a pack, or copy it to another packPress and hold a case in a pack. Replace Case swaps it for another of your cases and keeps the items inside; Copy to Pack puts the case and its items into another of your packs as well.Select several items in a packChoose Select Items from the pack's ··· menu, or by pressing and holding a case or an item, tick the items, then use Move or Remove at the bottom. Close (the X at the top left) ends selecting.Sort a pack's items, or put them in your own orderThe sort button (two arrows) at the top of a pack offers Name, Date Added, Weight, Value and Custom Order. Reorder Items… opens a list where you drag cases and items into the order you want; that order is saved for everyone and used by the PDFs.Supplies in packsSupplies are small items and consumables, like tape, cable ties or pens. They live in their profile's Supplies folder, and when you add one to a pack you say how many. They're packed with the Packing Checklist and never go on a stop.The packing checklist: ticking things off as you pack and loadThe packing checklist is the Logger. Add the pack to a stop on a trip, then tap each case as it's packed or loaded and it turns green. Your crew sees the same list.The Packs pagePacks are reusable kits of cases and items. The Packs page lists every pack in the profile you're in, newest first; tap one to open it, and use the green + to make a new one.Update upcoming stops after changing a packChange a pack, then leave it, and Luggage Logger offers to update the stops still to come that carry it, and the current one if it isn't fully logged. Only that pack's assets change on each stop; anything already logged stays, and loose assets and other packs aren't touched.
Trips and dates
Copy a day and paste it onto another (Copy Day, Paste Day Here)On a trip's Dates list, press and hold a day (or use its ··· menu on the website) and choose Copy Day; then on the day you want, choose Paste Day Here. It carries the day's name, venue, hotel, notes and stops. If the target day already has stops, you choose Merge or Replace.Create a tripTap the green + on the Trips page (or on a Calendar date), give the trip a name, set its start and end dates, and tap Create. It's saved in the profile you have selected.Delete a day from a tripDelete Day is in a day's Schedule menu, in the press-and-hold menu of a day in the Dates list, and at the bottom of Edit Day Details. It removes the day's stops and everything set on the day; a middle day stays as a blank day, while the first or last day comes off the trip.Delete a trip, leave one shared with you, or archive it on the websiteDelete Trip is in the ··· menu on the trip's Dates page, at the bottom of Edit Trip, and in the press-and-hold menu of a trip's ticket. Only the person who created the trip, or an admin it's shared with, sees it; deleting removes the trip, its stops and its logs for everyone. Someone a trip was shared with gets Leave Trip instead. The website can archive a trip.Edit a day's name, venue, hotel and notesTap the pencil on a day in the trip's Dates list to open Edit Day Details, where you set the day's name, venue, hotel and notes, move the day to another date, or clear it.Edit a trip's name, dates or notesOpen the trip, tap the ··· button at the top right and choose Edit Trip to change its name, start and end dates or notes. Rename is a quicker way to change just the name.Import a tour from Master Tour (Pro)With Luggage Logger Pro, connect your Master Tour account in Settings › Integrations and import a tour: its days, venues, hotels, notes and schedule become a trip, and flights get their Bag Drop and Bag Reclaim.Master Tour trips: automatic and manual updates, and why some stops are lockedA trip imported from Master Tour starts in Automatic Updates: it refreshes itself whenever you open it, and its Master Tour stops, venues and hotels can only be changed in Master Tour. Switch to Manual Updates in Edit Trip to edit them in Luggage Logger.The Dates list: a trip's days with venue and hotelA trip opens on its Dates, one row per day showing the day's name or venue and where it is. Tap a day to open its Schedule, tap the pencil to edit the day, or press and hold it for more.The Trip Map: a trip's venues, hotels and stops on one mapOn a trip's Dates page, tap the map pin button beside Back to open the Trip Map: a numbered pin for each venue in visit order, with tick boxes to add the trip's hotels and stops.The Trips page: finding and opening a tripThe Trips page lists the selected profile's trips as tickets, soonest first, with finished trips folded away behind Show past. Tap a ticket to open the trip, or search for it by name.The Venues Map: every venue you've ever played, across all profilesTap the profile button (top left), then the map pin button, to open the Venues Map: one pin for every day venue on every trip across all your profiles, with a filter to choose profiles and labels by visit order or date.Time zones: every stop shows in its own local timeEach stop has a time zone, and its times always show on that zone's clock wherever you are. A flight shows its departure in the departure zone and its arrival in the arrival zone. Set a stop's zone in Add Stop or Edit Stop.Trip PDFs: day sheets, the trip overview and the bag tag sheetThe trip's ··· menu has Export Trip as PDF anywhere in the trip, Export Day Sheet as PDF on a day's Schedule, and Export Bag Tags PDF on the Logger of a flight. The iPhone app previews the PDF to share or print; the website prints it from the browser.
The Schedule and stops
Add a stop to a dayOn a day's Schedule, tap the green + (iPhone) or Add Stop (website), give the stop a name, set its time and type, then tap Create. A flight or train sets up its own bag stops once saved.Copy a stop and paste it onto another dayPress and hold a stop and choose Copy Stop. On the day you want it, press and hold empty space (or a stop, or use the ··· menu) and choose Paste Stop Here. The copy lands at the same time of day.Day Notes: a note for the whole dayTap the notes icon to the left of the date on a day's Schedule to read or write notes for that day. Links and phone numbers in them can be tapped.Delete a stopPress and hold the stop and choose Delete Stop at the bottom of the menu, then confirm with Delete. The stop's logs go with it, and a flight takes its Bag Drop and Bag Reclaim.Edit a stop, including its notesOpen the stop and tap Edit Stop, or press and hold it and choose Edit Stop. Notes can be typed straight into the opened stop without the editor.Set a reminder for a stopPress and hold a stop and choose Remind Me (15 mins before) for a quick reminder, or Custom Reminder… to pick your own lead time and note. A bell appears on the stop's row, and the reminder goes off on your iPhone.Stop types and their iconsA stop's Type sets the icon on the left of its row and which travel fields it shows. The icon's colour shows how far logging has got: grey, amber or green.Tag people on a stop and filter the Schedule by personAdd names under Members when you add or edit a stop; they show in capitals under the stop. With Show Advanced Features on, the funnel button at the top right narrows the day to the people you pick.The Schedule: a day's stops in orderOpen a trip and tap a day to see its Schedule, every stop in time order in its own local time. The arrows at the top move between days, a tap opens a stop, and the green + adds one.The stop menu: press and hold a stopPress and hold a stop on the Schedule (right-click, or the ··· button, on the website) for Log Assets, Edit Stop, reminders, Copy Stop, Paste Stop Here and Delete Stop.The venue and hotel map (Places)On a day's Schedule, tap the map pin left of the date to see the day's venue, hotel, extra places and located stops on one map, with Directions, Copy Address and Share Place for each. From version 1.0.1 an opened stop's Map button opens the same sheet on that stop.
Flights and travel days
Add a flight to a trip: Bag Drop, the flight and Bag ReclaimAdd a stop with the Type set to Flight and its flight number. On saving, the times, route and both time zones fill in from the number, and the day gets a Bag Drop two hours before departure and a Bag Reclaim half an hour after landing, all sharing one bag list.Mark your hand luggage and get a reminder when you landIn the Logger at a flight or its Bag Drop, press and hold a case or item and choose Mark as Hand Luggage. When the flight lands, your iPhone reminds you to grab it. The marks are yours and stay on your device.Photograph airline bag tags at the deskAt the flight's Bag Drop, tap the + on a case's photo in the Logger to photograph its airline tag; the surname and tag number are read from the photo. At Bag Reclaim, tap a case's photo to flick through every bag with its tag. Export Bag Tags PDF makes the sheet.The flight card: live times, gates and the route mapExpand a flight on the Schedule and tap its flight number to open the flight card: the route on a map, the departure and arrival times at each airport's own clock, terminals and gates, and the live status. Live data is part of Luggage Logger Pro.Trains, coaches, ferries and drives: Boarding, Disembarking and the arrival reminderGive a stop the Type Train, Bus / Coach, Ferry / Boat or Drive / Car and an arrival time, and it gets a Disembarking stop for unloading. With bags assigned, your iPhone reminds you ten minutes before arrival not to leave them on board.
The Logger
Copy a stop's assets and paste them on another stopIn the Logger, open the ··· menu at the top right and choose Copy All Assets, then go to the other stop and choose Paste Assets from the same menu. The paste is a fresh, unlogged list that adds to whatever is already there.Group the Logger by packGroup by Pack shows each pack on a stop as a folder with its own count and Log All. It's in the eye button's view options and comes on by itself once a stop has two or more packs; with one pack the list stays flat.Log a case, undo a log, or log everything at onceTap Log on a case or item and it turns green with a tick. Press and hold the card for Undo Logging. Log All logs a whole pack or all the loose items, and editors can Unlog All on This Stop from the ··· menu.Logging with your crew: live updates and who sees whatEveryone on the trip sees the same Logger, and a log made on another phone shows up within a second or so. While you're on the Logger a message says who logged what, and when a stop is complete every phone with the app open shows "Load In: all logged".Put assets or a pack on a stopOpen the stop's Logger with Log Assets, then tap Add Pack to put a whole pack on the stop, or Add Assets to pick cases and items one by one.See who logged what at each stop (Activity)On Home, At a Glance lists the stops being logged. Tap the eye on a stop, or All activity, to open the Activity sheet, with one tile per stop showing who logged how many, and every log with the person and the time.Select several assets in the Logger at oncePress and hold a card and choose Select, tick the others, then use the Actions menu to undo their logs, remove them from the stop, or on a flight mark them as hand luggage.What the Logger is and how to read itThe Logger is a stop's checklist of cases and loose items. Tap Log on each one as it arrives and it turns green; your crew sees the same list update, and Home and the Schedule show when the stop is complete.What's inside a case on a stopThe Logger lists cases and loose items only. Logging a case covers everything packed in it. To pack and tick the items inside each case, use the pack's Packing Checklist.
Home and Calendar
At a Glance: who is logging at each stop right nowAt a Glance on Home lists the stops being logged right now. Each row is a stop with a progress ring, its day and trip, the initials of who is logging and when the last log landed. Tap the row to open the Logger there, or the eye to see every log at that stop; All activity opens the whole history, even when nothing has been logged for a while.Choose which profiles show on the CalendarTap the Calendars button at the top right of the Calendar (three lines inside a circle) and switch each profile on or off. Unassigned Trips covers trips that aren't in any profile, and Show All Calendars turns everything back on. The choice is kept on this device.Documents: notes, links, files and photos for a profileA profile keeps its paperwork in the Documents section of the Home page (with Show Advanced Features on). Editors add notes, links, files and photos with the + button; every member can open and share them. Adding needs Pro.Next up on Home: the stop the crew is heading forThe NEXT UP strip at the bottom of Home's Overview card names the stop in progress now or the next one coming, across all the profile's trips, with a countdown pill in the venue's time zone and the trip's route as dots. Tap it to open that day's Schedule with the stop opened.Search the whole app (Smart Search, ⌘K and Spotlight)On the iPhone, tap the magnifying glass with the sparkle at the top right of Home to search assets, cases, packs, trips, stops, crew names and profiles at once; tapping a result opens it. On the website, press Search in the sidebar or ⌘K / Ctrl+K. The iPhone's own Spotlight search finds your assets too.Stand-alone calendar dates (events): opening, editing and deleting themLuggage Logger no longer creates stand-alone calendar dates; the + on the Calendar starts a New Trip. A date made earlier still shows on the Calendar and opens as Edit Event when you tap it, where you can change its title, date, time, profile, notes and privacy, move it onto a trip (iPhone app), or delete it.Team Notes on the Home pageTeam Notes is a shared text box on a profile's Home page that every member of the profile can read. The owner, admins and editors can type in it; it saves by itself a moment after you stop typing, or when you tap Done, and the header shows Editing…, Saving… then Saved.The Calendar: every trip across all your profilesThe Calendar shows every trip and date across all your profiles at once, in a Detailed month view (a chip for each trip day) or a Compact one (dots and a list for the selected day). Tap a day's chip or trip card to open that trip on that day; a trip in another profile asks you to switch first.The Home page: Quick Actions, Overview and what's happening nowHome is the selected profile's dashboard. It shows the profile's logo and name, Quick Actions, an Overview card with counts and the next stop, At a Glance rings for stops being logged, Team Notes and (with advanced features on) Documents. The search button at the top right finds anything in the app.What the colours, chips and dots on the Calendar meanIn the Detailed view each trip day is a chip coloured by its kind of day: shows green, travel amber, rehearsals purple, prep blue, days off sky blue, and anything else in the profile's colour. A thin bar is a blank day inside a trip. In the Compact view a dot under a day means a trip is on that day, in the trip's profile colour.
Apple Watch, Siri and the Lock Screen
Ask Siri to log, check and find thingsSay the phrase with "Luggage Logger" in it, such as "Log all cases in Luggage Logger" or "What's left to log in Luggage Logger", and Siri answers from your current stop and today's schedule.Follow the load from your Lock Screen and Dynamic IslandOpen a trip's Logger and a Live Activity shows the stop you're on and how many of its cases and loose items are logged, on the Lock Screen and in the Dynamic Island. Tap it to jump back to that stop.Log from your Apple WatchOpen a trip on your iPhone and the Luggage Logger watch app shows that day's stop with its cases and loose items. Tap a row to log it, tap it again to undo, and switch stops from the Stops list.Luggage Logger actions in the Shortcuts appIn the Shortcuts app, Luggage Logger offers the Siri actions plus a few with no spoken phrase: undo the last log, open an asset, and add a stop, flight or train or a booking reference to the day your Schedule is showing.
The website
Use Luggage Logger on the websiteSign in at luggagelogger.com/app with the same email and password as the iPhone app. On a computer the five pages are in a sidebar on the left; on a phone they're in a tab bar at the bottom, with the profile button top left. Everything in your account is the same on both.What's only on the iPhone app, and what's only on the websiteThe two share one account and almost everything in it. The iPhone app alone has the Apple Watch app, Siri, the Live Activity, notifications, Master Tour, offline logging, the Venues map and buying Pro; the website alone can be installed on a computer or Android phone and has a few extras of its own.
Importing, exporting and AI
CSV import and export (Pro)With Pro and Show Advanced Features on, export assets, trips and packs as CSV spreadsheets and import assets from one. On the iPhone it's in Settings › Data Management; on the website it's on the Assets page's ··· menu and in Settings.The AI connector: use Luggage Logger from Claude or ChatGPTThe AI connector (Pro) lets your own AI assistant read your trips, schedules, packs and assets, and add or change stops when you ask. Copy its address from Settings, Integrations, add it as a custom connector in Claude (or ChatGPT on a paid plan), and sign in as yourself.Where did Smart Import go?Version 1.0 had Smart Import, which read a pasted or photographed itinerary and suggested dates and stops. Version 1.0.1 removed it. To bring in an itinerary now, use the AI connector (Pro), or add stops by hand.
Troubleshooting
A photo isn't showingA photo that shows as a grey tile is usually still downloading, or was added with no signal and hasn't uploaded yet. Pull to refresh, check your connection, and if it's someone else's photo, check that the asset or trip is shared with you.I was invited but can't see the shared Profile or TripMake sure you're signed in with the exact email the invite went to, that you've accepted the invite (a QR code or link has to be confirmed with Join), and then pull to refresh. A trip shared without its assets shows "Assets aren't shared with you".I've paid for Pro but it isn't unlockedPro belongs to the Apple Account that bought it. Make sure that Apple Account is signed in to the App Store on the phone, open the Pro screen and tap Restore Purchases, then check Subscription in Settings. On the website, Pro appears once the iPhone subscription has gone through; reload the page.My assets or trips seem to have goneAlmost always they're safe on your account and just out of view: a different Profile is selected, a filter or search is on, the Profile is archived, or the phone hasn't finished downloading. Check the profile button and All Assets first, then pull to refresh, then force-quit and reopen the app.Notifications aren't arrivingOn the iPhone, allow notifications for Luggage Logger in the iPhone's Settings app, then check the app's own Logging Activity and Manage Notifications switches. Reminders fire from the time on the Stop, so an out-of-date Stop means a mistimed reminder. On the website, notifications need your permission in the browser, and on an iPhone the website has to be on your Home Screen.Signing in on a new iPhone or another deviceSign in with the same email and password and everything on your account downloads: Profiles, assets, packs, trips and logs. Pro follows your Apple Account. A few things are per device: profile colours, Show Advanced Features, notification switches and the calendar's shown Profiles.The app is slow or keeps freezingOn an iPhone, a nearly full phone slows everything, Luggage Logger included: free up space first. Then force-quit and reopen the app, and if a screen stays sluggish, Clear Local Cache in Settings, Cloud Sync, so the phone's copy is rebuilt.The confirmation email hasn't arrivedCheck your spam or junk folder for "Your Luggage Logger confirmation code", check the address you typed, and wait a few minutes. To get a new code, tap Resend Code on the Check Your Email screen, or sign in again with your email and password.Why can't I edit, delete or log something? Roles explainedWhat you can do in a shared Profile or Trip depends on your role: Viewer is read-only, Logger can log cases at Stops, Editor can add and change things, Admin can also manage members, and the Owner can do everything. Stops that Master Tour keeps in sync can only be changed in Master Tour.Working offline, and how your changes reach other peopleThe iPhone app works fully with no signal: everything you add, edit or log is saved on the phone and sent as soon as you're back online, usually within seconds. The website needs a connection to save. Pull down on a list to refresh; Settings, Cloud Sync shows what's still to send.
Screens, icons and colours
Icons and colours in the iPhone appWhat every symbol and colour means in the iPhone app, from the tab bar and the green + buttons to the eye on a photo, the bell on a stop, the grey, amber and green logging marks and the profile colour rings.Icons and colours on the websiteBlue is the app and anything you can press, green means logged, done or add, amber means still to do, red means delete or remove. The icons follow the iPhone app's: a box for assets, a suitcase for cases and packs, a route for trips, three dots for a menu, an eye to look, a pencil to edit, a bell for a reminder.Screen: a day's Schedule (website)One day of a trip, opened from its Dates: a navigator pill with arrows for the previous and next day, then the day's stops in time order, each with its icon coloured by logging progress. Tap a stop to open its details, Log Assets and Map; press and hold or ··· for its menu.Screen: A day's Schedule page (iPhone app)A day's schedule shows a navigator bar (day chevrons, the date, and map pin and note buttons), one row per stop with its time, name and a coloured mark, and a green + to add a stop; tap a stop to open it, press and hold for its menu.Screen: A pack's page (iPhone app)A pack's page shows its header card, a search field, one card per case (tap to open its contents) and a Loose Items card; the green + adds assets, the ··· menu exports PDFs and renames, and Select Items lets you move or remove several at once.Screen: a pack's page (website)A pack's own page: a Packs back button, Undo, Sort and ··· at the top, the pack's name, a header card with the counts and weight, a search field, then a card per case (open it to see its items) and Loose Items. The green + adds assets.Screen: A trip's Dates page (iPhone app)A trip opens on its Dates page, a list of its days with the date, the day's name or venue and its location; tap a day for its schedule, the pencil for Edit Day Details, and the map pin beside Back for the trip map.Screen: a trip's Dates page (website)A trip opens on its Dates, one row per day with a date stub, the day's name and where it is. The bar above has a back button, Today, the share button and the trip's ··· menu. Tap a day for its Schedule, and a stop's Log Assets for the Logger.Screen: Add Assets to a pack sheet (iPhone app)A full-height sheet titled Add Assets with a profile | All Assets switch, an Items | Cases switch, folder tiles, a search bar and rows you tick; the green + at the top right adds everything ticked.Screen: An opened asset on the Assets page (iPhone app)Tapping an asset tile opens a card beneath its row with the photo on the left (a small eye in its corner opens it full size) and the asset's details on the right; tap the details to edit.Screen: An opened stop on the Schedule (iPhone app)Tapping a stop on a day's schedule opens it in place, showing its travel details with copy buttons, a notes box, a Log list for flights and other journeys, and the Edit Stop, Map and Log Assets buttons along the bottom.Screen: Assets page (iPhone app)The Assets tab lists the selected profile's folders and assets, with a Profile | All Assets switch under the title, a search bar, Categories and Members menus, and a green + to add an asset.Screen: Assets page (website)A grid of square photo tiles, four across on a phone, with a switch between the selected profile and All Assets, Categories and Members filters, folder tiles inside a profile, and an asset's card that opens under its row or in a panel on the right.Screen: Calendar page (iPhone app)The Calendar tab shows every trip across your profiles, as a Detailed view of stacked months with a chip per show or travel day, or a Compact month grid with coloured dots and the day's trips listed underneath.Screen: Calendar page (website)Every trip day across your profiles on a calendar. The Detailed view stacks the months with a chip per trip day; the Compact view shows one month with dots and lists the selected day below. Today, the Calendars filter and the view switch are in the bar; the green + makes a trip on the selected day.Screen: Home page (iPhone app)The Home tab is the selected profile's front page, with its logo, Quick Actions, an Overview card of counts and the next stop, At a Glance logging rings, and Team Notes.Screen: Home page (website)Home is the selected profile's dashboard: its logo and name, Quick Actions, the Overview card with counts and what's next up, At a Glance for stops being logged, Team Notes and Documents.Screen: Inside a folder on the Assets page (iPhone app)Inside a folder the title is the folder's name, a Back button at the top left carries the name of the level above, and the Profile | All Assets switch is hidden.Screen: Luggage Logger Pro sheet (iPhone app)The Pro sheet lists what Pro adds, then the yearly and monthly plans with a Subscribe (or free trial) button, Restore Purchases, Redeem Code, Terms and Privacy; on Pro it just says You're on Pro.Screen: New Asset and Edit Asset sheets (iPhone app)A form titled New Asset or Edit Asset, with Name first, an Item | Case switch, the photo, then Details, Profiles, Category, Tags, Dimensions & Weight, Value, Notes and a Private switch.Screen: Packs page (iPhone app)The Packs tab lists the selected profile's packs as cards with a thumbnail, counts of cases and items and a total weight; the green + makes a new pack and press and hold on a card renames, duplicates, archives or deletes it.Screen: Packs page (website)The selected profile's packs as cards, newest first, each with a coloured weight block, the pack's name, its case and item counts, and the profile it belongs to. A search field sits at the top and the green + makes a new pack.Screen: Profile menu (iPhone app)Tapping the profile button at the top left of any tab opens a sheet titled Profile: your profiles to switch between, Add Profile and Join by QR, and at the bottom Welcome Tour, Changelog, Refer a Friend and Settings.Screen: Settings (iPhone app)Settings is a sheet opened from the profile menu, with sections for Account, Notifications, Preferences, Cloud Sync, About, Danger Zone and Sign Out, plus Integrations and Data Management when Show Advanced Features is on.Screen: Settings page (website)Settings is opened from the profile menu. Grouped sections run down the page: Install Luggage Logger (when offered), Account, Preferences, Notifications, Integrations and Data Management (with advanced features on), About, Danger Zone and Sign Out.Screen: Sharing sheet (iPhone app)The Sharing sheet, titled Share <name>, has an Invite Member card (email and role), a Share by QR card (a code anyone can scan) and a People list where owners and admins change roles, switch a trip's assets on or off, and revoke access.Screen: Sign in, Create Account and Check Your Email (iPhone app)The sign-in screen has a blue rolling-suitcase icon, Email and Password fields, Forgot Password? and a blue Sign In button; Sign Up opens Create Account, and after signing up a Check Your Email screen takes the 6-digit code.Screen: sign-in, sign-up and confirmation pages (website)A centred card under the app icon: Sign In with Email, Password, Forgot Password? and a Sign Up link; Create Account with a display name, email, password twice and an optional referral code; and Check Your Email, where you type the 6-digit code.Screen: the Logger (website)The Logger for one stop: a stop navigator pill at the top, a green progress bar with Log All, then a card per case and item with a dashed Log pill that turns into a green Logged pill when you tap the card. Add Pack and Add Assets put gear on the stop.Screen: The Logger page (iPhone app)The Logger shows one stop at a time, with a stop navigator at the top, a card per case or item with a Log button that turns into a green Logged pill, pack folders with Log All, and Add Pack and Add Assets buttons at the bottom.Screen: The maps (venue and hotel sheet, Trip Map, Venues Map) (iPhone app)Three maps look alike: a day's venue and hotel sheet (from the map pin on a schedule), the Trip Map (from the map pin beside Back on a trip) with numbered venue pins, and the all-time Venues Map (from the map pin in the profile menu).Screen: the profile menu (website)The profile button opens a sheet titled Profile: your profiles to switch between, Add Profile and Join by Link, Show Archived, then Welcome Tour, Changelog, Help, Refer a Friend and Settings, and Sign Out at the bottom. Each profile has a ··· menu with Sharing, Rename, Industry, Colour, Archive and Delete or Leave.Screen: Trips page (iPhone app)The Trips tab lists the selected profile's trips as ticket-shaped cards with the start date on a stub, the date range and a duration pill; the green + makes a new trip and press and hold opens a card's menu (Edit Trip, Rename, Delete).Screen: Trips page (website)The selected profile's trips as tickets, soonest first, with a date stub on the left, the trip's dates and profile in the middle and its length on a pill. A search field sits under the title, past trips fold away, and the green + makes a new trip.
Covers iPhone app 1.0.1 (build 691) and website 1.40.3, checked 5 October 2026. Still stuck? Email support@luggagelogger.com.