A photo isn't showing

Photos are stored privately on your account and downloaded to each device as needed, so a missing one is usually a question of connection or access.

1. Give it a moment, then pull down to refresh. Thumbnails download when a screen opens; on a slow connection they arrive one by one.
2. Was it added with no signal? The photo is kept on the phone and uploads when you're back online; until then other people can't see it. Check Settings, Cloud Sync for changes still syncing.
3. Check your storage allowance in Settings, under Account: Storage. Over the allowance (250 MB on Free, 5 GB on Pro), everything stays viewable but new uploads pause until you're under it or on Pro. Delete some photos or documents, or subscribe.
4. Someone else's photo? A photo opens only for people who can see the asset or trip it belongs to. On a trip shared without its assets, the asset photos don't show. See I was invited but can't see the shared Profile or Trip.
5. Still grey? Force-quit and reopen the app. As a last resort, Settings, Cloud Sync, Clear Local Cache: the phone's copy, photos included, is downloaded again.

1. Reload the page and check your connection.
2. Make sure you're signed in with the account the asset or trip is shared with.
3. Check Storage in Settings, under Account, as above.

• Full-size photos have a Share button at the top right, and an asset's photo on the Assets page shows a small eye: tap it to see the photo full size.
• Photos are re-encoded before upload, which drops hidden details such as where they were taken; what you see is what was uploaded.
• A Profile logo that's blank for one member only is an access question: ask the owner to check that the member is on the Profile (not just a trip), and if it persists, email support@luggagelogger.com.